Insights
Make customer systems work better.
Field notes for support, ops, and AI workflows.
Workflow Design
How to Build AI Workflows Your Team Will Actually Use
A practical guide to building AI workflows that fit the work, reduce friction, and survive contact with a real team.
Last updated April 11, 2026
Customer Support Systems
How to use AI in customer support without losing context.
A practical guide to faster support, better handoffs, and fewer broken customer conversations.
Last updated April 10, 2026
YOUTUBE
Vibe Coding Yoga videos
Real working sessions where we take a messy workflow and shape it into a usable next step. You will see decision-making, tradeoffs, and implementation choices in real time.
Add YOUTUBE_CHANNEL_ID (or NEXT_PUBLIC_YOUTUBE_CHANNEL_ID) in your env file to load Vibe Coding Yoga videos here.